Thank you for shopping with Innovatetec Gear. We are committed to ensuring your order is processed efficiently and delivered with care. Please review our Shipping Policy to understand how we handle order processing and shipping.
Order Processing
All orders are processed after they have been successfully placed and confirmed. Orders are generally prepared for shipment during our regular business days, excluding weekends and public holidays. If additional information is required to complete your order, our customer support team will contact you.
Cash on Delivery
Innovatetec Gear accepts Cash on Delivery (COD) as the only available payment method. Customers are required to make the full payment to the delivery representative at the time of receiving their order.
Worldwide Shipping
We proudly serve customers worldwide. Shipping services are arranged through reliable delivery partners to help ensure your order reaches its destination safely.
Order Tracking
When tracking information is available, it will be provided to you after your order has been dispatched. You may use the tracking details to monitor the progress of your shipment.
Delivery Attempts
Our shipping partners may make multiple delivery attempts if the first attempt is unsuccessful. If delivery cannot be completed after the available attempts, the package may be returned. Please ensure that your shipping information is accurate and that someone is available to receive the order.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order. Innovatetec Gear is not responsible for delays or delivery issues resulting from incomplete or incorrect addresses provided by the customer.
Damaged Packages
If your package arrives visibly damaged, please inspect the contents immediately. If you discover any damaged or missing items, contact us within 48 hours of delivery by emailing [email protected] with your order number and photographs of the package and product.
Contact Us
If you have any questions regarding our Shipping Policy or your shipment, please contact us:
Innovatetec Gear
Email: [email protected]