At Innovatetec Gear, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refunds & Return Policy below.
Return Eligibility
You may request a return within 14 days of receiving your order. To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned with all original packaging, accessories, manuals, and labels.
- Be accompanied by proof of purchase or order confirmation.
Returns requested after 14 days of delivery may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Products that have been used, damaged, or altered by the customer.
- Items with missing accessories or original packaging.
- Clearance, final sale, or promotional items marked as non-returnable.
- Products damaged due to misuse, improper handling, or unauthorized repairs.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing [email protected]. Include your order number, a description of the issue, and clear photos of the item. We will review your request and provide an appropriate solution.
Return Process
To begin a return request:
- Contact us at [email protected] within the applicable return period.
- Wait for return authorization and instructions.
- Carefully package the item to prevent damage during transit.
- Ship the product as instructed.
Returns sent without prior authorization may experience processing delays or be declined.
Inspection and Approval
Once your returned item is received, it will be inspected within 5–7 business days. You will be notified by email whether your return has been approved or declined.
Refunds
If your return is approved, your refund will be processed within 7–10 business days after the inspection has been completed.
As Innovatetec Gear accepts Cash on Delivery (COD) only, approved refunds will be issued using an agreed refund method arranged with our customer support team.
Exchanges
If you wish to exchange an eligible item, please contact us within 14 days of delivery. Exchanges are subject to product availability. If the requested replacement is unavailable, an alternative solution may be offered.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrectly shipped product. Original shipping charges, if any, are generally non-refundable unless the return resulted from our error.
Order Cancellations
Orders may be canceled before they are dispatched. Once an order has been shipped, it cannot be canceled and must follow the standard return process after delivery.
Contact Us
If you have any questions regarding this Refunds & Return Policy, please contact us:
Innovatetec Gear
Email: [email protected]